Each school or course/program domiciled outside the State of Alabama shall designate a registered state agent who is a resident of Alabama to service all complaints against the school. For the University of St. Francis, the state agent is Mr. Maurice Gandy of Mobile AL who can be reached at Mgandy1110@aol.com. In the event that he cannot be reached, contact Janine Hicks at email@example.com.
Alabama Department of Postsecondary Education Private School Licensing Division Link to Complaint Process: https://www.accs.cc/index.cfm/school-licensure/complaints/
Any complaints regarding the University of St. Francis should be made to the Director of Institutional Effectiveness, 500 Wilcox St., Joliet, IL 60435. Telephone is (800) 890-8353 ext. 4. If the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.ppse.az.gov
In Florida, the University of St. Francis is licensed by the Commission for Independent Education, Florida Department of Education. Additional information regarding this institution may be obtained by contacting the Commission at 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399. The toll-free number is 888-224-6684.
Florida students who feel a grievance is unresolved may refer their grievance to the Executive Director, Commission for Independent education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399, 850-245-3200 or toll free 888-224-6684.
The University of St. Francis is registered with: Maryland Higher Education Commission 6 North Liberty Street, 10th Floor, Baltimore, MD 21201.
The University of St. Francis is registered with the Maryland Higher Education Commission to enroll Maryland students in online distance education programs. Registration does not constitute approval or endorsement of the college or its programs by the state of Maryland.
University of St. Francis is registered as a private institution with the Minnesota Office of Higher Education pursuant to Minnesota Statutes, sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
Any complaints regarding the University of St. Francis should be made to the Director of the Office of Institutional Effectiveness, 500 Wilcox St., Joliet, IL 60435. Telephone is (800) 890-8353 ext. 4. If the complaint cannot be resolved after exhausting the institution’s grievance procedure (see p. 29 of the USF catalog), the student may file a complaint with the New Mexico Higher Education Department, Private Secondary Schools Administration, 2048 Galisteo Street 87505-2100, (505) 476-8400.
Complaints coming to New Mexico Higher Education Department are the second layer of the process – complaints must first be reviewed and a decision made by the University of St. Francis BEFORE being referred to the New Mexico Higher Education Department. The link to the NMHED complaint process and forms is located at: http://hed.state.nm.us/institutions/complaints.aspx
Refund statement: Any student signing an enrollment agreement or making an initial deposit or payment toward tuition and fees of the institution shall be entitled to a cooling off period of at least three work days from the date of agreement or payment or from the date that the student first visits the institution, whichever is later. During the cooling off period the agreement can be withdrawn and all payments shall be refunded. Evidence of personal appearance at the institution or deposit of a written statement of withdrawal for delivery by mail or other means shall be deemed as meeting the terms of the cooling off period. For more information: http://www.nmcpr.state.nm.us/nmac/parts/title05/05.100.0002.htm.
In Nevada, as a result of the adoption of Assembly Bill 411, a tuition recovery fund has been established. The fund is used to indemnify students who are enrolled in an institution that closes and leaves students without the ability to complete their training.
The Tennessee Higher Education Commission authorizes the University of St. Francis. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical and business practices, health and safety and fiscal responsibility.
Transferability of credits disclosure for Tennessee students
Credits earned at University of St. Francis may not transfer to another educational institution. Credits earned at another educational institution may not be accepted by University of St. Francis. You should obtain confirmation that University of St. Francis will accept any credits you have earned at another institution before you execute an enrollment contract or agreement. You should also contact any educational institutions that you may want to transfer credits earned at University of St. Francis to determine if such institutions will accept credits earned at University of St. Francis prior to executing an enrollment contract or agreement. The ability to transfer credits from University of St. Francis to another educational institutions may be very limited. Your credits may not transfer and you may have to repeat courses previously taken at University of St. Francis if you enroll in another educational institution. You should never assume that credits will transfer to or from any educational institution. It is highly recommended and you are advised to make certain that you know the transfer of credit policy of University of St. Francis and of any other educational institutions you may in the future want to transfer the credits at University of St. Francis before you execute an enrollment contract or agreement.
The University of St. Francis is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission. Please visit www.state.tn.us/thec and click on the “Authorized Institutions Data” button at the bottom of the page to view detailed job placement and graduation information on the programs offered at the University of St. Francis.
Any complaints regarding the University of St. Francis should be made to the Director of Institutional Effectiveness, 500 Wilcox St., Joliet, IL 60435. Telephone is (866) 890-8353. If a complaint is not settled at the institutional level, the student may contact the Tennessee Higher Education Commission, Nashville, TN 37243-0830. Telephone is (615) 741-3605.