Each school and or course/program domiciled outside the State of Alabama shall designate a registered state agent who is a resident of Alabama to service all complaints against the school. For the University of St. Francis, the state agent is Mr. Maurice Gandy of Mobile AL who can be reached at firstname.lastname@example.org. In the event that he cannot be reached, contact Janine Hicks at email@example.com.
The Alabama Department of Postsecondary Education Private School Licensing Division Link to the Complaint Process: https://www.accs.cc/index.cfm/school-licensure/complaints/.
Any complaints regarding the University of St. Francis should be made to the Director of Institutional Effectiveness, 500 Wilcox St., Joliet, IL 60435. Telephone is (815) 740-3807. If the complaint cannot be resolved at the institutional level, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student should contact the State Board at (602) 542-5709 for further details. (The publication of this procedure is required by the Arizona State Board for Private Postsecondary Education.)
In Florida, the University of St. Francis is licensed by the Commission for Independent Education, Florida Department of Education. Additional information regarding this institution may be obtained by contacting the Commission at 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399. The toll-free number is 888-224-6684.
Florida students who feel a grievance is unresolved may refer their grievance to the Executive Director, Commission for Independent Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399, 850-245-3200 or toll free 888-224-6684.
The University of St. Francis is authorized by: The Indiana Board for Proprietary Education, 101 W. Ohio St., Suite 370, Indianapolis, IN 46204-1984.
The University of St. Francis is registered with: Maryland Higher Education Commission 6 North Liberty Street, 10th Floor, Baltimore, MD 21201.
The University of St. Francis is registered with the Maryland Higher Education Commission to enroll Maryland students in online distance education programs. Registration does not constitute approval or endorsement of the college or its programs by the state of Maryland.
Complaints against the institution:
Complaints may be submitted to either of the following after following the complaint/grievance procedures established by the University of St. Francis, which can be found in the college catalog.
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer Protection Hotline: 410-528-866
The University of St. Francis is registered as a private institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
In Nevada, as a result of the adoption of Assembly Bill 411, a tuition recovery fund has been established. The fund is used to indemnify students who are enrolled in an institution that closes and leaves students without the ability to complete their training.
Refund statement: Any student signing an enrollment agreement or making an initial deposit or payment toward tuition and fees of the institution shall be entitled to a cooling off period of at least three work days from the date of agreement or payment or from the date that the student first visits the institution, whichever is later. During the cooling off period the agreement can be withdrawn and all payments shall be refunded. Evidence of personal appearance at the institution or deposit of a written statement of withdrawal for delivery by mail or other means shall be deemed as meeting the terms of the cooling off period. For more information: http://www.nmcpr.state.nm.us/nmac/parts/title05/05.100.0002.htm.
Complaints against the institution:
The link to the complaint form is: http://www.hed.state.nm.us/students/complaints.aspx
The NMHED contact information is: New Mexico Higher Education Department, 2048 Galisteo Street, Santa Fe, NM 87505. Phone# 505-476-8400
The Tennessee Higher Education Commission authorizes the University of St. Francis. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical and business practices, health and safety and fiscal responsibility.
Any complaints regarding the University of St. Francis should be made to the Director of Institutional Effectiveness, 500 Wilcox St., Joliet, IL 60435. Telephone is (815) 740-3807. If a complaint is not settled at the institutional level, the student may contact the Tennessee Higher Education Commission, Nashville, TN 37243-0830. Telephone is (615) 741-3605. (The State of Tennessee Higher Education Commission requires the publication of these statements). For more information on the complaint/grievance process for all of the states where the University of St. Francis offers online degree programs please go to: Your Right to Know on the USF Website.