Student Grievance Policy

When a student has a complaint about a grade, remediation plan or other issues directly related to a course, the following procedure will be followed when the problem cannot be resolved in an informal discussion between course instructor and student (refer to USF Academic Catalog)

 

Step I

The student files a Step I form secured from the Registrar’s Office within 14 days of the contested occurrence of receipt of grade report. The completed form is returned to the Dean of Arts and Sciences. A copy is forwarded to the course instructor by the Dean. The instructor must contact the student within 10 class days to discuss the grievance. The results of the discussion will be indicated on Step I form, signed by the instructor and forwarded to the Dean.

 

Step II

If the grievance is not resolved in Step I, the student can request that the Program Director review the grievance. The Program Director will request the student and faculty member submit material within 14 days after the Step I decision has been received. The Step II review may be conducted as a meeting and will include the Committee on Academic Standards, the Program Director, the course instructor, the student, and a representative selected by student (if any). Students can receive assistance or advice during these procedures from parents or other persons of their choosing, including an attorney. The decision will be provided in writing, to the student within 7 calendar days after the meeting. Results of the Step II meeting will be indicated on the Step II form and the entire packet will be filed in the office of the Vice President for Academic Affairs.

 

Step III

If the grievance is not resolved in Step II, the student can request that the Dean of Arts and Sciences review the grievance. The Dean will request the student and course instructor to submit material within 14 calendar days after Step II decision has been received. The Step III review may be conducted as a meeting or conference call and will include the Dean of Arts and Sciences, the course instructor, the student, and a representative selected by student (if any). Students can receive assistance or advice during these procedures from parents or other persons of their choosing, including an attorney. The Dean’s written decision will be provided to the student within 7 calendar days after the meeting. The decision of the Dean is final. Results of the Step III meeting will be indicated on the Step III form and the entire packet will be filed in the office of the Vice President for Academic Affairs.

Note: All forms are available online from the Registrar’s Office. If the student fails to adhere to the stated timelines, the grievance will be dropped. If the USF personnel fail to adhere to the stated timelines, the grievance will proceed to the next step.

 

Appeal Procedure for Academic Probation or Academic Dismissal

See USF Catalog for procedure. Form AAPD (Appeal for Academic Probation or Academic Dismissal) is available online through the portal on the Registrar’s Home page.

 

Appeal Procedure for Alleged Violations of Academic Integrity

See USF Catalog for procedure. Form AAVAI (Appeal for Alleged Violation of Academic Integrity) is available in PDF format through the Registrar’s Home page.