Division of Business Affairs
Student Accounts - FAQ'S
Click on the links below to see an answer to the questions.
- How do I contact the Cashier’s Office?
- What is the mailing address for the Cashier’s Office?
- What is the fax number?
- What types of payments do you accept?
- Who do I make my check payment out to?
- How can I pay my bill?
- When is my payment due?
- Do you offer any options for payment plans?
- What option do I have if my employer will pay for my tuition after I complete the course(s)?
- I have deferred my payment. Why am I still receiving a tuition statement via email?
- How and when will I receive my tuition statement?
- What should I do if I do not receive a statement?
- Why don’t my parents receive the tuition statement at home and why can’t they receive any information about it over the phone?
- If my tuition balance is covered entirely by Financial Aid, how and when should I
expect my refund check? - Do I have to pay the Student Health Insurance Fee?
- Can you please provide an explanation of what the fees cover?
The direct number is: (815) 740-3374 or (800) 359-3500.
The office hours are: Monday-Friday 8:00 am – 5:00 pm
University of St. Francis
Cashier’s Office
500 Wilcox Street
Joliet, IL 60435
The fax number is (815) 740-2276.
Cash, Check, Money Order, Visa, MasterCard and Discover
University of St. Francis
Via the USF website, www.stfrancis.edu, with one of the above credit cards. Click “Current Students” and then pay your tuition online
By mail with a check or money order
By phoning (815) 740-3374 or (800) 359-3500 with one of the above credit cards
By logging onto your MyUSF Portal. Click on My Services Tab, then Tuition Bill/Account link, followed by the Pay Your Tuition online link.
An email schedule with the due dates for each program is available on our website at www.stfrancis.edu/businessaffairs/
Payment plans are offered each semester. Students must enroll in this option for each semester that they are registered. The cost for the payment plan varies by the program. Payment plan forms are available via our website at www.stfrancis.edu/businessaffairs/forms.
Payment plan forms should be sent to the Cashier’s Office via US mail or faxed to (815) 740-2276. Accounts that are not paid in full or enrolled in a payment plan by the second published due date of each semester will be assessed a $90 late payment fee.
Students whose employer will reimburse for tuition upon completion of courses may enroll in the deferment plan. The deferment plan is only available if your employer will be paying for the course. Deferment forms are available on our website at www.stfrancis.edu/businessaffairs/forms and must be completed each semester. The cost to defer your balance varies by the program. Deferment forms should be sent to the Cashier’s Office via US mail or faxed to (815) 740-2276.
Tuition statements are generated electronically and you will continue to receive a statement until the balance is paid in full.
Tuition statements are sent via email to a student’s university email account approximately two weeks before the published due date. Email dates along with due dates are included at www.stfrancis.edu/businessaffairs/. Students will continue to receive a monthly tuition statement until the balance is paid in full.
Failure to receive your tuition statement does not relieve you of your obligation to pay. Please contact the Cashier’s Office if you do not receive your tuition statement or log into your MyUSF Portal to view your statement.
Per FERPA regulations regarding the right to privacy, tuition statements are in the student’s name and therefore, the student bears the responsibility for payment. For this reason, tuition statements are sent via email to the student’s university-issued email address. Parents/guardians may not receive specific information about a student’s bill. If your parents or a third party are accepting responsibility for making payments on your behalf, it is your responsibility to share your tuition statements with them.
For those students who are due a refund, the process to initiate balance refunds will begin on the Monday after the second full week of classes. This process is strictly random and all refund checks are mailed to the address listed on file with the university. For resident students, refund checks are placed in your campus mailbox
The Student Health Insurance Fee is mandatory unless proof of acceptable insurance coverage is provided. For specific information regarding the process to waive the insurance, please visit the insurance website at:
http://www.stfrancis.edu/businessaffairs/studentinsurance.htm
Please visit our website for an explanation of fees at http://www.stfrancis.edu/finaid/tuition.htm. All fees that have descriptions are highlighted in blue. Please click the name of the fee for a detailed explanation.