Report A Problem

Blackboard Help / Report a Problem

PLEASE NOTE: Blackboard undergoes scheduled maintenance every Friday morning between 7am and 8am. You may be unable to access your Blackboard course during that time.

The Center for Instructional Delivery (CID) administers the online course management system, Blackboard and provides technical support to those students and faculty using Blackboard.

If you are experiencing difficulties using Blackboard or need technical assistance, please complete the form below. Our support team will review your problem and potential solutions to the problem will be sent to you through your e-mail account. Most problems can be resolved in 24 hours.

You can also:

  • Access additional resources at: learnit.stfrancis.edu
  • Call the Center for Instructional Delivery for personal help at 815-740-5080 or 866-337-1497 (toll-free) between 9:00 am and 4:00 pm CST.

First Name *(required)

Last Name *

MyUSF Login Name *

Email *

Name of Your Online Class *

Instructor Name *

City

State

Home Phone

Work Phone

Select Your Computer Type *

PC
Mac

Select Your Operating System *

Windows XP
Windows Vista
Windows 7
Macintosh OS X

Other

Select your web browser

PC

Internet Explorer 7.0.x for the PC
Internet Explorer 8.0.x for the PC
Firefox 3.x for the PC
Other

Note: Internet Explorer 6.0, Google Chrome, Netscape, AOL and Apple Safari for the PC are not supported for use in USF online courses.

Macintosh

Firefox 3.x for the Mac
Safari 3.x, 4, 5.x for the Mac
Other

Note: Netscape, AOL and Internet Explorer for the Mac are not supported for use in USF online courses.

Who is your Internet Service Provider (ISP)?

(Your ISP is the company that you pay to access the Internet)

Provide a detailed description of your problem and any error messages that you received: