Student Accounts FAQs

Click on the links below to see an answer to the questions.

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[mks_accordion_item title=”How do I contact the Student Accounts Office?“]

Phone Numbers: 815-740-3688 or 800-729-2700

Office Hours: Monday-Friday, 8 a.m.-4 p.m. CST

Office Location: St. Clare Campus, 1550 Plainfield Rd., Joliet

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[mks_accordion_item title=”What is the mailing address for the Student Account Office?“]

University of St. Francis
Student Accounts Office
500 Wilcox Street
Joliet, IL 60435

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[mks_accordion_item title=”What types of payments do you accept?“]

Cash, Check, Money Order, ACH from checking or savings accounts, Visa, American Express, MasterCard and Discover

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[mks_accordion_item title=”Who do I make my check payment out to?“]

University of St. Francis

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[mks_accordion_item title=”How can I pay my bill?“]

By logging onto your MyUSF Portal. Click on For Students, then Tuition Bill/Account Summary, followed by the Make a Secure Online Tuition Payment online link. Click here to pay bill now.

By mail with a check or money order

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[mks_accordion_item title=”When is my payment due?“]

An email schedule with the due dates for each program is available on our website at stfrancis.edu/email-schedule for-usf-tuition-statements

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[mks_accordion_item title=”Do you offer any options for payment plans?“]

Payment plans are offered each semester. If this is the chosen option to pay your tuition, you must enroll electronically each semester. This option is available by logging in to your MyUSF Portal, clicking For Students, then Tuition Bill/Account Summary, and finally the Electronic Deferment/Payment Plan Enrollment. During the enrollment process you are able to make your first payment with one of four accepted credit cards, or you may choose to mail a check. The cost of the payment plan varies by the program. For our traditional undergraduate students, you may enroll in the 5 payment plan per semester for a cost of $90. For our adult undergraduate and graduate students, you may enroll in the 4 payment plan per semester for a cost of $40.

Accounts that are not paid in full or enrolled in a payment plan by the second published due date of each semester will be assessed a $120 late payment fee, and placed on a business hold. A business hold will prevent future registrations, as well as the release of transcripts or diplomas.

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[mks_accordion_item title=”What option do I have if my employer will pay for my tuition after I complete the course(s)?“]

Students whose employer will reimburse the cost of tuition upon completion of courses may enroll in the deferment plan. The deferment plan is only available if your employer will be paying for the tuition. If this is the chosen option to pay your tuition, you must enroll electronically each semester. This option is available by logging in to your MyUSF Portal, clicking For Students, then Tuition Bill/Account Summary, and finally the Electronic Deferment/Payment Plan Enrollment option on the right side of your screen. During the enrollment process you are able to pay the associated fee to defer your balance with one of three accepted credit cards, or you may choose to mail a check. The cost of the deferment plan varies by the program. For our traditional undergraduate students, you may defer your balance for a cost of $90 per semester. For our adult undergraduate and graduate students, you may defer your balance for a cost of $40 per semester. Students who enroll in the deferment plan have six weeks upon completion of the semester to pay their balance. In the event an employer does not reimburse for tuition, it is the students’ responsibility to make sure all balances are paid in full.

Accounts that are not paid in full or enrolled in the deferment plan by the second published due date of each semester will be assessed a $120 late payment fee, and placed on a business hold. A business hold will prevent future registrations, as well as the release of transcripts or diplomas.

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[mks_accordion_item title=”I have deferred my payment. Why am I still receiving a tuition statement via email?“]

Tuition statements are generated electronically and you will continue to receive a statement until the balance is paid in full

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[mks_accordion_item title=”How and when will I receive my tuition statement?“]

Tuition statements are sent via email to a student’s university email account approximately two weeks before the published due date. Email dates along with due dates are included at stfrancis.edu/email-schedule-for-usf-tuition-statements/. Students will continue to receive a monthly tuition statement until the balance is paid in full.

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[mks_accordion_item title=”What should I do if I do not receive a statement?“]

Failure to receive your tuition statement does not relieve you of your obligation to pay. Please contact the Student Accounts Office if you do not receive your tuition statement or log into your MyUSF Portal to view your statement

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[mks_accordion_item title=”Why don’t my parents receive the tution statement at home and why can’t they receive any information about it over the phone?“]

Per FERPA regulations regarding the right to privacy, tuition statements are in the student’s name and therefore, the student bears the responsibility for payment. For this reason, tuition statements are sent via email to the student’s university-issued email address. Parents/guardians may not receive specific information about a student’s bill. If your parents or a third party are accepting responsibility for making payments on your behalf, it is your responsibility to share your tuition statements with them.

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[mks_accordion_item title=”If my tuition balance is covered entirely by Financial Aid, how and when should I expect my refund check?“]

For those students who are due a refund, the process to initiate balance refunds will begin on the Monday after the second full week of classes. This process is strictly random and all refund checks are mailed to the address listed on file with the university. For resident students, refund checks are placed in your campus mailbox.

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[mks_accordion_item title=”Do I have to pay the Student Health Insurance Fee?“]

The Student Health Insurance Fee is mandatory unless proof of acceptable insurance coverage is provided. For specific information regarding the process to waive the insurance, please visit the insurance website at:
stfrancis.edu/student-insurance/.

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[mks_accordion_item title=”Can you please provide an explanation of what the fees cover?“]

Please visit our website for an explanation of fees at stfrancis.edu/admissions-aid/financial-aid-services/tuition-fees/. All fees that have descriptions are highlighted in blue. Please click the name of the fee for a detailed explanation.

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