State Authorizations for Off Campus Programs

State Authorization and Grievance Statements for Off Campus Programs

If an online or off campus student does not feel the complaint has been resolved through the USF process, he or she may take the complaint a step further to his or her state’s higher education department. The State Complaint Process (below) is a compilation of all the complaint process web links and/or explanation of the process for the 68 agencies within the U.S. (including Puerto Rico and Washington, D.C.).

Most states belong to the Sate Authorization Reciprocity Agreement (SARA). USF students who live in these states will register their complaint through the Illinois Board of Higher Education. More information is available where your state is listed below.

 What if a student has exhausted all USF and state options?

If an online student has exhausted all of the University of St. Francis’s options and their state’s options for handling complaints, the student may contact our accreditation organization, the Higher Learning Commission, at 30 N. LaSalle St., Suite 2400, Chicago, IL 60602-2504; Toll-Free: 800-621-7440; 312-263-0456; Fax: 312-263-7462.

The following states are SARA states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

For online students who live in SARA states: the Illinois Board of Higher Education (IBHE) has the responsibility and authority to resolve complaints against Illinois institutions including the University of St. Francis. Institutions approved to participate in SARA must provide the online complaint link for the Illinois Board of Higher Education. Online Complaint System

Florida

Additional information regarding this institution may be obtained by contacting the Commission at 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399. The toll-free number is 888-224-6684.

 Grievance Procedure

Florida students who feel a grievance is unresolved may refer their grievance to the Executive Director, Commission for Independent Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399, 850-245-3200 or toll free 888-224-6684.

Indiana

The University of St. Francis is authorized by: The Indiana Board for Proprietary Education, 101 W. Ohio St., Suite 370, Indianapolis, IN 46204-1984.

New Mexico

Refund statement: Any student signing an enrollment agreement or making an initial deposit or payment toward tuition and fees of the institution shall be entitled to a cooling off period of at least three work days from the date of agreement or payment or from the date that the student first visits the institution, whichever is later. During the cooling off period the agreement can be withdrawn and all payments shall be refunded. Evidence of personal appearance at the institution or deposit of a written statement of withdrawal for delivery by mail or other means shall be deemed as meeting the terms of the cooling off period. For more information: nmcpr.state.nm.us/nmac/parts/title05/05.100.0002.htm.

Complaints against the institution:

The link to the complaint form is: hed.state.nm.us/students/complaints.aspx

The NMHED contact information is: New Mexico Higher Education Department, 2048 Galisteo Street, Santa Fe, NM 87505. Phone# 505-476-8400

Information on the complaint/grievance process for all of the states where the University of St. Francis offers online degree programs please go to: Your Right to Know on the USF Website.

What if a student has exhausted all USF and state options?

If an online student has exhausted all of the University of St. Francis’s options and their state’s options for handling complaints, the student may contact our accreditation organization, the Higher Learning Commission, at 30 N. LaSalle St., Suite 2400, Chicago, IL 60602-2504; TollFree: 800-621-7440; 312-263-0456; Fax: 312-263-7462.