Student Complaint Process

The University of St. Francis is concerned with how students are treated, wants to help them understand process and procedures, and wants to hear and resolve student concerns and grievances. A complaint expresses dissatisfaction with the performance or action of a USF student, employee or process or condition which the student believes to be unfair or inconsistent with USF policy or usual practices.


Academic Issues

What is the academic grievance process?

How do I file an academic grade grievance? 

How do I file an appeal? 


Other Issues

What is the policy for filing a complaint?

How do I file a non-academic complaint? 

How do I file a sexual harassment or discrimination complaint? 

How do I file a disability accommodation complaint?

If a student has a complaint about USF’s accommodations for disabilities, the Disability Coordinator and Learning Specialist in the Academic Resource Center of the Library has been designated as the ADA/504 Coordinator responsible for coordinating efforts to comply with these disability laws. This includes investigation of any complaint alleging noncompliance.

What options do ONLINE students have if their complaint
is not resoved by going through the USF process?

What if an ON-CAMPUS student cannot get a complaint resolved going through the USF process?

If an on-campus student does not feel that their complaint has been resolved through the USF Complaint Process, they can contact the Illinois State Board of Higher Education. On this page is a link to “File a Complaint Online.” If a student has exhausted all of the University of St. Francis options and their state options for handling complaints, the student may contact our accreditation organization, the Higher Learning Commission, at 30 N. LaSalle St, Suite 2400, Chicago, IL 60602-2504; Toll Free: 800-621-7440; 312-263-0456; Fax: 312-263-7462.